When you phone Friend & Grant in future in addition to speaking to Julie you will probably be speaking to our newest team member, Paige McNair. Paige has joined us as an apprentice working in an administrative and communications role. Paige will be trained by Julie on reception and other administrative duties. Paige will also be responsible for the firm’s social media.
We are also delighted to announce that we will be taking on a part-time customer services officer, Karen Seymour-Jones. Karen will be joining us in November to cover a number of key areas, including:
- Acting as a liaison to ensure all new clients are properly set up and all their requirements are met.
- Providing more contact to existing clients by getting more feedback and informing clients of new services and events.
- Helping with credit control.
With the growth of the practice little things can be easily overlooked. This is not acceptable and we are determined to ensure that at all times the service we offer is excellent. With this in mind if there are any issues you currently have then please contact Mark Friend.